here is the case: Danny Meyer Leads His Company through the Challenges of Eliminating Tips What happens when your CEO wants to remove the tip

  

here is the case:Danny Meyer Leads His Company through the Challengesof Eliminating TipsWhat happens when your CEO wants to remove the tip structure from your restaurant? Do you complain about the new prices as a customer? Do you worry about your paychecks as a server?Danny Meyer, CEO of Union Square Hospitality (home to some of the most successful New York restaurants), discovered these answers when he began eliminating the tip structure in most of his restaurants. He had seen firsthand the largest negative impact of a tipping culture: employees stuck in front-line positions with no chance to advance to management without taking significant pay cuts.Meyer began by first involving the affected employees in town-hall talks. These town halls happened months before any publicity was released. Meyer then hosted town halls with customers to explain the importance of fair wages for all his employees at the restaurant, not just the few who served the food. The transition period for each restaurant to eliminate tips was usually three to six months.As a result of eliminating the tip structure in most of his restaurants, Meyer has been able to increase the pay structure for cooks at those locations, which enables him to fill more cook positions and address a common industry shortage. Meyer has also been able to hire employees with a purpose to deliver exceptional hospitality. Meyer encourages his employees to take care of each other first, and to then take care of the customer, which creates a virtuous cycle of hospitality.Meyer constantly uses feedback from his employees even after the tip structure was eliminated. He wants to ensure that each employee feels their voice is heard and understood. Employees continue to have access to town-hall meetings and internal feedback channels to offer honest feedback.answer these questions:1.Scope of change refers to the degree to which the required change will disrupt current patterns and routines. What is the scope of this change at Union Square Hospitality: transformational or incremental? Explain.2.The level of change refers to the breadth of the systems that need to be changed within an organization. Which level(s) of change is (are) Union Square Hospitality aiming for in this case? Explain.3. Which change models might be consistent with Union Square Hospitality’s process for designing and implementing change? Fully explain how at least one change model could help Danny Meyer achieve his goals. That is, describe the change process at Union Square Hospitality under your chosen model. Business Management Project Management MANAGEMENT M0103

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